Terms & Conditions
Please read these terms carefully before using our services.
1. No Guarantee of Outcome
Crownway Immigration does not guarantee the approval, refusal, or processing time of any visa, permit, permanent residency, or citizenship application. Final decisions rest solely with Immigration, Refugees and Citizenship Canada (IRCC) or other relevant government authorities, and are outside our control.
We provide guidance, document review, and application support based on current published requirements. However, eligibility criteria, processing standards, and officer discretion can change, and no consultant, lawyer, or firm can guarantee a specific outcome. Fees paid for our services cover the work performed, not a successful result.
2. Client Responsibility for Document Authenticity
Clients are solely responsible for the authenticity, accuracy, and legality of all documents and information they provide. Crownway Immigration does not verify the authenticity of source documents (e.g. bank statements, employment letters, educational certificates) beyond a reasonable review, and accepts no liability for consequences arising from fraudulent, falsified, or misleading documents or information supplied by the client.
Submitting fraudulent documents or misrepresenting facts to IRCC is a serious offense under the Immigration and Refugee Protection Act (IRPA) and can result in application refusal, a finding of misrepresentation, and a ban of up to 5 years from entering Canada, in addition to possible criminal liability. By engaging our services, clients confirm that all information and documents provided are true, accurate, and genuine.
3. Scope of Services
Crownway Immigration provides immigration consulting services through a Regulated Canadian Immigration Consultant (RCIC). Our services include document checklist guidance, application preparation, and submission support for the visa and immigration categories listed on our Services page. Any advice provided is limited to Canadian immigration matters and does not constitute legal advice on matters outside our licensed scope of practice (such as criminal, family, or general legal matters), which should be directed to a licensed lawyer.
4. Client Cooperation & Accuracy of Information
Timely and accurate responses from the client are necessary for us to provide effective service. Delays, omissions, or inaccuracies in information or documents provided by the client may affect processing times or outcomes, and Crownway Immigration is not responsible for delays or refusals resulting from incomplete or late information supplied by the client.
5. Fees, Payments & Refunds
Service fees charged by Crownway Immigration are separate from any government processing fees, biometrics fees, medical examination fees, language testing fees, or third-party costs, which remain the client's responsibility and are non-refundable once paid to the relevant authority.
[Insert your specific refund policy here — e.g., "Service fees are non-refundable once work has commenced on an application" or your actual policy. This should be reviewed alongside applicable consumer protection law in your province.]
6. Processing Times & Delays Outside Our Control
Government processing times, policy changes, application backlogs, and external factors (including but not limited to changes in immigration law, global events, or government service disruptions) are outside Crownway Immigration's control. We are not liable for delays caused by these factors.
7. Confidentiality & Data Handling
We take the confidentiality of client information seriously. Documents uploaded through our Document Checker tool are stored securely and are only accessible to authorized Crownway Immigration staff. We do not sell or share client information with third parties except where required to process an application or comply with the law. [Link to a separate Privacy Policy page here if you have one, or expand this section with your actual data retention and handling practices.]
8. Limitation of Liability
To the maximum extent permitted by law, Crownway Immigration's total liability for any claim arising from our services is limited to the amount of fees paid by the client for the specific service in question. We are not liable for indirect, incidental, or consequential damages, including loss of income, opportunity, or emotional distress arising from a visa refusal or delay.
9. Termination of Services
Either party may terminate the service agreement in writing. Fees for work already completed remain payable. [Add specific notice period or conditions if applicable to your engagement agreements.]
10. Intellectual Property
All content on this website, including text, graphics, logos, and the Document Checker tool, is the property of Crownway Immigration and may not be copied or reproduced without permission.
11. Governing Law
These Terms are governed by the laws of [Province/Territory], Canada. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of [Province/Territory].
12. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
13. Contact Us
Questions about these Terms can be directed to [email protected] or through our Contact page.